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Digital Library of the
European Council for Modelling and Simulation |
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Title: |
Analysis Of Target Inventory Via Discrete-Event Simulation |
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Authors: |
Marcelo Zottolo, Edward J. Williams, Onur M. Ülgenr |
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Published in:
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(2006).ECMS
2006 Proceedings edited by: W. Borutzky, A. Orsoni, R. Zobel. European
Council for Modeling and Simulation. doi:10.7148/2006 ISBN:
0-9553018-0-7 20th
European Conference on Modelling and Simulation, Bonn,
May 28-31, 2006 |
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Citation
format: |
Zottolo, M.,
Williams, E. J., & Ülgen, O. M. (2006). Analysis Of Target Inventory Via
Discrete-Event Simulation. ECMS 2006 Proceedings edited by: W. Borutzky, A. Orsoni, R. Zobel (pp. 281-285). European
Council for Modeling and Simulation. doi:10.7148/2006-0281 |
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DOI: |
http://dx.doi.org/10.7148/2006-0281 |
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Abstract: |
Discrete-event
process simulation, originally the benefactor of the manufacturing sector of
the economy, has expanded aggressively into the service sector of the economy, much to the benefit and gratitude of its new cadre of industrial
engineers and management strategists. The study documented in this paper originated
within a large health-care insurance provider seeking optimal strategies
relative to target inventories of pending inquiries concerning insurance
policy coverage and concomitant staffing levels of policy analysts. Since several
clients of this insurance provider were large companies within the automotive
industry, the provider dedicated significant staffing segments to the service of
these accounts (hence to the employees of those automotive companies who
thereby held insurance coverage). The simulation study worked within this constraint
to provide management valuable strategic recommendations. Most specifically,
the insurance provider wished to develop a model capable of predicting
service levels (average time required to answer specific questions submitted
on behalf of two major clients and average inventory level of these questions pending) as a
function of number of full-timeequivalent analysts
assigned to each of those clients. |
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Full
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