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Digital Library

of the European Council for Modelling and Simulation

 

Title:

Discrete Event Simulation - Helpdesk Model in SIMPROCESS

Authors:

Martina Kuncova, Pavel Wasserbauer

Published in:

 

ECMS 2007 Proceedings

Edited by: Ivan Zelinka, Zuzana Oplatkova, Alessandra Orsoni

 

ISBN: 978-0-9553018-2-7

Doi: 10.7148/2007

 

21st European Conference on Modelling and Simulation,

Prague, June 4-6, 2007

 

Citation format:

Kuncova, M. (2007). Discrete Event Simulation - Helpdesk Model in SIMPROCESS. ECMS 2007 Proceedings edited by: I. Zelinka, Z. Oplatkova, A. Orsoni (pp. 105-110). European Council for Modeling and Simulation. doi:10.7148/2007-0105

DOI:

http://dx.doi.org/10.7148/2007-0105

Abstract:

Simulation is a method for studying complex systems that are not solvable with standard analytical techniques. This contribution describes usage of the one of the simulation software called SIMPROCESS (from CACI Products Company) to model the real helpdesk system, where the main problem was the number of its staff members according to the working hours.

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