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Digital Library of the
European Council for Modelling and Simulation |
Title: |
Discrete
Event Simulation - Helpdesk Model in SIMPROCESS |
Authors: |
Martina Kuncova, Pavel Wasserbauer |
Published in: |
ECMS
2007 Proceedings Edited
by: Ivan Zelinka, Zuzana Oplatkova, Alessandra Orsoni ISBN:
978-0-9553018-2-7 Doi: 10.7148/2007 21st European
Conference on Modelling and Simulation, Prague, June
4-6, 2007 |
Citation
format: |
Kuncova, M. (2007). Discrete Event
Simulation - Helpdesk Model in SIMPROCESS. ECMS 2007 Proceedings edited by:
I. Zelinka, Z. Oplatkova,
A. Orsoni (pp. 105-110).
European Council for Modeling and Simulation. doi:10.7148/2007-0105 |
DOI: |
http://dx.doi.org/10.7148/2007-0105 |
Abstract: |
Simulation
is a method for studying complex systems that are not solvable with standard
analytical techniques. This contribution describes usage of the one of the
simulation software called SIMPROCESS (from CACI Products Company) to model
the real helpdesk system, where the main problem was the number of its staff
members according to the working hours. |
Full
text: |