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Digital Library of the
European Council for Modelling and Simulation |
Title: |
Proposal Of Evaluation Criteria For Free And Open Source
Tools For Modelling And Support Of IT Service
Management According To ITIL |
Authors: |
Lukas Kralik, Roman Senkerik, Roman Jasek |
Published in: |
(2015).ECMS 2015 Proceedings edited
by: Valeri M. Mladenov, Grisha Spasov, Petia Georgieva, Galidiya Petrova, European
Council for Modeling and Simulation. doi:10.7148/2015 ISBN:
978-0-9932440-0-1 29th
European Conference on Modelling and Simulation, Albena (Varna), Bulgaria,
May 26th – 29th,
2015 |
Citation
format: |
Lukas Kralik,
Roman Senkerik, Roman Jasek
(2015). Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According
To ITIL, ECMS 2015 Proceedings edited by: Valeri M.
Mladenov, Petia Georgieva, Grisha Spasov, Galidiya Petrova European Council for Modeling
and Simulation. doi:10.7148/2015-0537 |
DOI: |
http://dx.doi.org/10.7148/2015-0537 |
Abstract: |
This paper responds to requirement to
improve the orientation between offered SW, such as ITIL tools. Nowadays
there are enormous amount of offered tools. This situation very often leads
to poor implementation of ITIL on the basis of primary unappropriate
choice. This paper is focused on the model and proposal of evaluation
criteria for free and open source tools for modeling and support of IT
service management according to ITIL. Thus this article aims to model the
classification, which should facilitate choice of a suitable tool. Simultaneously,
this classification will serve for further work – creation of methodology for
evaluation of ITIL tools. In first phase this proposal is aimed mainly on
Czech companies which will provide required feedback
for future work. |
Full
text: |