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Digital
Library of the European Council for Modelling and Simulation |
Title: |
Simulation-Based
Performance Measurement: Assessing The Purchasing Process In A Public
University |
Authors: |
Pasquale Legato, Lidia Malizia, Rina Mary Mazza |
Published in: |
(2016).ECMS 2016 Proceedings edited
by: Thorsen Claus, Frank Herrmann, Michael Manitz, Oliver Rose, European Council for Modeling and
Simulation. doi:10.7148/2016 ISBN:
978-0-9932440-2-5 30th
European Conference on Modelling and Simulation, Regensburg Germany, May 31st
– June 3rd, 2016 |
Citation
format: |
Pasquale Legato, Lidia Malizia, Rina Mary Mazza (2016). Simulation-Based Performance Measurement:
Assessing The Purchasing Process In A Public University, ECMS 2016
Proceedings edited by: Thorsten Claus, Frank Herrmann, Michael Manitz, Oliver Rose European
Council for Modeling and Simulation. doi:10.7148/2016-0033 |
DOI: |
http://dx.doi.org/10.7148/2016-0033 |
Abstract: |
Performance measurement is becoming a
must in the public sector in Italy, just as in other frontline economies.
Public services have to be supplied to citizens under diminishing resources,
but pursuing growing target levels as if they were operating in a competitive
market. Discrete-event simulation is challenging as an effective methodology
for a quantitative evaluation of different practices in nonprofit organizations
characterized by socio-technical environments guided by the central
government’s changing normative and often conflicting multiple stakeholders.
This paper focuses on a scientific Department of an Italian University, after
that a performance measurement and evaluation system has been adopted by the
Board of Directors as required by recent laws aimed at increasing the level
of accountability. A case study is described in which the “purchasing
process” is analyzed by stochastic simulation in order to account for limited
resources under various sources of uncertainty. Numerical results are
presented to support possible managerial decisions towards improved
efficiency, effectiveness and transparency in purchasing operations. |
Full
text: |