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Digital Library

of the European Council for Modelling and Simulation

 

Title:

Simulation-Based Performance Measurement: Assessing The Purchasing Process In A Public University

Authors:

Pasquale Legato, Lidia Malizia, Rina Mary Mazza

Published in:

 

 

(2016).ECMS 2016 Proceedings edited by: Thorsen Claus, Frank Herrmann, Michael Manitz, Oliver Rose, European Council for Modeling and Simulation. doi:10.7148/2016

 

 

ISBN: 978-0-9932440-2-5

 

30th European Conference on Modelling and Simulation,

Regensburg Germany, May 31st – June 3rd, 2016

 

Citation format:

Pasquale Legato, Lidia Malizia, Rina Mary Mazza (2016). Simulation-Based Performance Measurement: Assessing The Purchasing Process In A Public University, ECMS 2016 Proceedings edited by: Thorsten Claus, Frank Herrmann, Michael Manitz, Oliver Rose  European Council for Modeling and Simulation. doi:10.7148/2016-0033

DOI:

http://dx.doi.org/10.7148/2016-0033

Abstract:

Performance measurement is becoming a must in the public sector in Italy, just as in other frontline economies. Public services have to be supplied to citizens under diminishing resources, but pursuing growing target levels as if they were operating in a competitive market. Discrete-event simulation is challenging as an effective methodology for a quantitative evaluation of different practices in nonprofit organizations characterized by socio-technical environments guided by the central government’s changing normative and often conflicting multiple stakeholders. This paper focuses on a scientific Department of an Italian University, after that a performance measurement and evaluation system has been adopted by the Board of Directors as required by recent laws aimed at increasing the level of accountability. A case study is described in which the “purchasing process” is analyzed by stochastic simulation in order to account for limited resources under various sources of uncertainty. Numerical results are presented to support possible managerial decisions towards improved efficiency, effectiveness and transparency in purchasing operations.

 

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