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Digital Library of the
European Council for Modelling and Simulation |
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Title: |
Simulation
Improves Patient Flow And Productivity At A Dental Clinic |
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Authors: |
Matthew Czech, Michael Witkowski,
Edward J. Williams |
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Published in:
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ECMS
2007 Proceedings Edited
by: Ivan Zelinka, Zuzana Oplatkova, Alessandra Orsoni ISBN:
978-0-9553018-2-7 Doi: 10.7148/2007 21st European
Conference on Modelling and Simulation, Prague, June
4-6, 2007 |
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Citation
format: |
Czech, M., Witkowski,
M., & Williams, E. J. (2007). Simulation Improves Patient Flow And
Productivity At A Dental Clinic. ECMS 2007 Proceedings edited by: I. Zelinka, Z. Oplatkova, A. Orsoni (pp. 25-29). European
Council for Modeling and Simulation. doi:10.7148/2007-0025 |
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DOI: |
http://dx.doi.org/10.7148/2007-0025 |
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Abstract: |
The health care industry in the
United States, and in many other countries as well, is undergoing unremitting
pressures to improve standards of patient care and service, reduce costs, and
increase efficiency. These pressures stem from higher expectations by
health-care consumers, increased demands stemming from changing demographics
(particularly the “graying” of populations), and more rigorous auditing of
expenditures by both private insurers and government. In response,
health-care industry practitioners, managers, and administrators are increasingly
availing themselves of the analytical techniques, including simulation, provided by the discipline of
industrial engineering. In this paper, we document a simulation study
undertaken to improve patient service at a dental clinic. The simulation
analysis validated innovative ways to improve patient throughput and decrease
patient waiting times with zero incremental cost. |
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Full
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