Digital Library

of the European Council for Modelling and Simulation



Discrete Event Simulation - Helpdesk Model in SIMPROCESS


Martina Kuncova, Pavel Wasserbauer

Published in:


ECMS 2007 Proceedings

Edited by: Ivan Zelinka, Zuzana Oplatkova, Alessandra Orsoni


ISBN: 978-0-9553018-2-7

Doi: 10.7148/2007


21st European Conference on Modelling and Simulation,

Prague, June 4-6, 2007


Citation format:

Kuncova, M. (2007). Discrete Event Simulation - Helpdesk Model in SIMPROCESS. ECMS 2007 Proceedings edited by: I. Zelinka, Z. Oplatkova, A. Orsoni (pp. 105-110). European Council for Modeling and Simulation. doi:10.7148/2007-0105



Simulation is a method for studying complex systems that are not solvable with standard analytical techniques. This contribution describes usage of the one of the simulation software called SIMPROCESS (from CACI Products Company) to model the real helpdesk system, where the main problem was the number of its staff members according to the working hours.

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