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Digital
Library of the European Council for Modelling and Simulation |
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Title: |
Statistical Evaluation Of
Emergency Service Demand In Electric Power Distribution Utilities |
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Authors: |
Guilherme de Oliveira da Silva, Vinicius Jacques
Garcia, Lynceo Falavigna Braghirolli |
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Published in:
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(2018). ECMS 2018
Proceedings Edited by: Lars Nolle, Alexandra
Burger, Christoph Tholen,
Jens Werner, Jens Wellhausen European Council for
Modeling and Simulation. doi:
10.7148/2018-0005 ISSN:
2522-2422 (ONLINE) ISSN:
2522-2414 (PRINT) ISSN:
2522-2430 (CD-ROM) 32nd European Conference on Modelling and Simulation, Wilhelmshaven, Germany, May 22nd
– May 265h, 2018 |
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Citation
format: |
Guilherme de Oliveira da Silva, Vinicius Jacques Garcia, Lynceo
Falavigna Braghirolli
(2018). Statistical Evaluation Of Emergency Service Demand In Electric Power
Distribution Utilities, ECMS 2018
Proceedings Edited by: Lars Nolle, Alexandra
Burger, Christoph Tholen,
Jens Werner, Jens Wellhausen European Council for
Modeling and Simulation. doi:
10.7148/2018-0089 |
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DOI: |
https://doi.org/10.7148/2018-0089 |
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Abstract: |
Waiting
time in queues constitutes a common problem in customer service systems,
where delay is perceived as cost by customers
enrolled in the process. In electrical energy maintenance services, this delay
is attenuated by the entry of emergency repair orders. This paper aims to
evaluate the emergency service demand through a queuing model. For this
purpose, emergency order records were analyzed and, after adequate
statistical treatment for these data due to their inherent variability, it
was possible to calculate some performance indexes. From these results, it
was possible to analyze how the variation of some key parameters impacts the
system, in order to provide information for the decision making regarding the
service system |
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Full
text: |
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